Deposits and Payments
- Deposits are mandatory and non-refundable, but they will be applied to your service.
- A $25 deposit is needed for standard services. For services exceeding 4 hours, a $100 deposit is required.
Specialty Services Pricing
- Vivids & Intensive Blonding (like platinum) are charged at $110/hour. If application exceeds 3 hours, the rate becomes $130/hour. Note: Processing time isn't included in the final cost.
Refunds
- While I take pride in delivering quality work and fees (no-show/rebooking) are non-negotiable, all deposits and refunds are non-refundable under any circumstances.
Touch-Ups
- I offer a complimentary touch-up to all clients within 14 days of the original appointment. After this period, any additional touch-ups will be the client's responsibility.
Cancellation Policy
- Cancelling within 48 hours incurs a 20% rebooking fee.
- Cancelling within 24 hours incurs a 50% rebooking fee.
- During the holidays (Nov 1st - Jan 15th), these fees increase: 30% for 48-hour notice and 60% for 24-hour notice.
Late Arrivals & No-Shows
- A 15-minute grace period is given for arrival.
- Arriving more than 15 minutes late incurs a 50% rebooking fee.
- Being over 15 minutes late twice consecutively will result in a warning. A third instance will lead to a booking ban, no exceptions.
- A "No Show" leads to a charge of 100% of the booked service and a ban from future bookings, no exceptions.
For all the above, a valid card on file is required.